Privacy Policy

This Privacy Policy explains how PTS Diagnostics India Pvt. Ltd. and all its wholly owned subsidiaries, affiliates, and related companies ("PTS", "we"), collects, uses, shares, and protects your personal information online, through our websites, mobile apps, and through our offline interactions with you, collectively referred to as the "Services".

We may collect the following categories of personal data when you interact with the Website:

• Contact details you voluntarily submit, such as name, email address, and phone number, when you contact us through the Website or submit a query, feedback, or complaint.
• Content of your Submission, which may include details regarding a medical device product, and, where you choose to include it, health-related information concerning yourself or a patient. This constitutes sensitive personal data and is collected only with your explicit consent, being volunteered by you for the purpose of the complaint or query.
• Technical data collected automatically, such as IP address, browser type, device information, and pages visited, for security, analytics, and website-performance purposes.

We use personal data collected through the Website for the following purposes:

• To respond to your queries and to route product-related feedback and complaints to the Manufacturer for review and response.
• To maintain internal records for quality assurance, audit, and regulatory compliance purposes.
• To maintain and improve the security, functionality, and performance of the Website.
• To comply with applicable legal or regulatory obligations.

We process personal data on the basis of your consent, given by voluntarily submitting your information, and, where applicable, for the performance of a legitimate use.

We disclose personal data contained in a Submission to the Manufacturer, solely for the purpose of investigating and responding to your query or complaint. We may also disclose personal data: (a) to our website hosting and infrastructure service providers strictly for the purpose of operating the Website; (b) to regulatory or governmental authorities where required by applicable law; or (c) to professional advisors on a confidential basis, where necessary. We do not sell or rent personal data to any third party for marketing purposes.

We retain personal data collected via the Website only for as long as is necessary to fulfil the purposes described in this Policy, including any applicable legal, regulatory, accounting, or reporting requirements, after which it will be securely deleted or anonymized.

The Website is hosted using Vercel's cloud infrastructure platform.

We implement reasonable technical and organizational security measures designed to protect personal data against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.

You have the right to: (a) obtain a summary of the personal data we hold about you and the processing activities undertaken; (b) request correction or completion of inaccurate or incomplete personal data; (c) request erasure of personal data that is no longer necessary for the purpose for which it was collected; (d) withdraw consent at any time, without affecting the lawfulness of processing carried out prior to withdrawal; (e) nominate another individual to exercise these rights on your behalf in the event of death or incapacity; and (f) lodge a grievance with us and, thereafter, with the Data Protection Board of India.

The Website is not directed at children. We do not knowingly collect personal data from individuals under 18 years of age other than health-related information a parent or guardian may choose to include in a Submission concerning a minor patient, which shall be processed solely for the purpose of addressing that Submission.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The revised Policy will be posted on this page with an updated Effective Date.